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Are you a big business struggling to handle all of your daily calls from customers and clients?
Would you like to give your small company the impression of a more professional operation? With Interactive Voice Receptionist from Call Cowboy, you can.
Supercharge your phone system with Call Cowboy's Interactive Voice Receptionist.
Here at Call Cowboy, we help businesses large and small, to turn their existing phones into powerful business dialing platforms. We have everything your business needs to thrive, from toll-free numbers to phone dialers and interactive voice receptionist systems.
We understand how competitive the business world is today and how the differences between success and failure are slight. Customers and clients are at the heart of every business; at the end of the day, they are the ones who pay your employees. Ensuring that your customers are satisfied and impressed with your business is key.
With an interactive voice receptionist (IVR), you can give the impression of being a big business, even if your company consists of just a handful of people. A potential customer is more likely to trust a business that has the impression of being well-organized, efficient, and customer-focused.
If you are a large business but struggling to handle the stream of calls to your office each day, our IVR can streamline this whole operation. Not only does it impress customers, but it frees up staff to focus on other tasks within their positions.
On this page, we will highlight exactly what IVR is and explain its key functionalities. We will also expand on how exactly it works, its benefits to your business, and why Call Cowboy's system is your business's No. 1 choice.
If you are ready to take your business's incoming call efficiency to the next level, add Call Cowboy's IVR to your team today.
An IVR system is an automated telephone system that enables businesses to interact with customers and clients. It is able to route calls to the appropriate recipients within a business and gather information on the caller. An IVR system can use a combination of touch-tone keypad selection and voice telephone input.
As well as routing calls, it can provide desired responses on behalf of the business, such as providing contact information. IVR is a cloud-based system that consists of software, telephone equipment, and a database. Historically, IVR has been a popular customer service tool, common to call centers such as mobile companies.
Today, IVR systems are being used for a wide range of purposes. These include over-the-phone payments, surveys, brand awareness, promotions, and much more. When used to swiftly route calls to the desired recipient, an IVR system is a practical tool that is mutually beneficial to both the business and the caller.
Effectively, hosted IVR technology is a self-service greeting system for inbound callers, allowing them to route the call to the department they would like to speak with. The result is that it cuts down on waiting times for the caller. It also reduces the amount of work necessary by staff to direct callers to their desired recipient.
Call Cowboy's IVR systems to combine a host of valuable functionalities to improve a business's overall efficiency and public perception. Explore the wide range of IVR functionalities here.
As a self-serving greeting system, IVR allows your customers and calls to direct themselves to the right individual or department quickly and easily. All of this can be done without speaking with an agent, which speeds up the process and cuts down on employee demand on the business's side. By following the steps, the caller will be directed without annoying delays.
Every business is unique. This uniqueness is part of its pubic identity and brand image. With an IVR system, you can configure personalized messages and prompts that are in line with your brand's unique personality. This way, your callers will have a more personalized experience.
If you would rather use generic, pre-recorded messages on your IVR, this is also possible. You will be able to choose professional messages that can be tailored as you please.
Calling a business and being put straight into a queue can be frustrating and off-putting for callers. Rather than forcing your callers to wait to be put through to an operator (who will only further direct their call), IVRs will swiftly direct the caller to the correct department without delay.
All these reasons and more make implementing an IVR system an excellent decision for your business. Speak to our team at Call Cowboy to learn more about personalizing your IVR system to meet your exact needs.
Let's break down a typical IVR scenario to demonstrate exactly how efficient it can make your business when dealing with incoming calls.
Firstly, the customer contacts your business. When they call, they are immediately greeted by the IVR system. This is generally a simple welcome message, which is followed by a list of prompts.
An example of these prompts is: "If you know your party's extension please enter it now. Otherwise, for Sales, press 1; for Support, press 2; to leave us a voicemail, press 9."
The caller will then choose the option that is most relevant to their query and they will be directed to the most appropriate individual or department. It's that simple. So, say goodbye to losing customers due to long waiting times and give the impression of a business that is both efficient and customer-minded.
Implementing an IVR system within your business brings with it a host of important benefits. Here is a breakdown of how it can boost your business.
When a customer calls your business, generally, they will have a specific query or an issue that needs resolving. When a customer is swiftly routed to the correct individual to deal with this issue, they are more likely to receive a successful outcome. The value of a positive resolution cannot be overstated; it makes the caller more likely to deal with your business again in the future.
Expanding on the above point, first contact resolution is used to measure the percentage of caller queries successfully resolved the first time. If a caller has to contact your business a number of times, or wait long periods, to resolve their issue, this leaves a bad impression. With IVR, your business can significantly increase its first contact resolution percentage.
An IVR system serves as a skilled customer service agent or receptionist by answering calls, greeting the customer, and direct them to the correct department. Compared to employing staff for this role, an IVR system is incredibly affordable and will reduce your business's overall operational costs.
If your business is still emerging and has few staff members, an IVR system serves to improve its professional appearance. Portraying your business as a streamlined operation with a number of departments can boost the public's perception of your business. If you are already an established company, an IVR system takes your professionalism and efficiency to the next level.
We are a truly global company; wherever in the world you are, you can benefit from an IVR system from Call Cowboy. We also support global transferring, meaning you can route calls to any landline or device in the world. With remote working becoming more popular, this is a feature many businesses will appreciate.
Our IVR systems are incredibly easy to use. Setting up your IVR is a breeze; you'll be ready to take calls in minutes. Not only is it easy to use, but it's also affordable. We have built Call Cowboy to be the most cost-effective IVR system on the market.
Check out our frequent questions page for further information about Call Cowboy's systems, or speak with a member of our team if you have any queries.
We are proud of our role in improving customer satisfaction around the globe. Naturally, we place emphasis on ensuring that our own customers and clients are equally pleased with our service. Read what our clients have to say about Call Cowboy.
If you are looking to make your business's customer relation service more efficient and streamlined, Call Cowboy's Interactive Voice Receptionist system is the perfect choice. Take your business's professionalism to the next level with Call Cowboy and IVR.