PBX System

Call Cowboy Cloud PBX is not just another company - it's a new way of looking at the telecom world

Saving Money

Swapping a traditional phone for VoIP desk phones can save your business up to 60% of the cost and enable cloud-based communication.

Features

Call Cowboys provides important features like unlimited minutes, IVR, and voicemail.

Simple to Handle

Switch to a modern PBX service that lets you set up voicemail and make conference calls with the least amount of cost.

Enterprise Level
Reliability

Business never takes a break, and neither should your phone service. Call Cowboy has a 99.999% uptime.

What is a PBX Phone System?

A PBX is a telephone switching system inside a company that connects employees on local lines while enabling them to share certain external phone numbers. Unlike the PSTN, a PBX exists to save central office costs by requiring just one line for each user.

A private branch exchange (PBX) is an application that provides telephone service for an organization. PBXs are often used by large organizations to save money, but they can also be beneficial for small businesses or companies. Private branch exchanges initially used analog technology. Today, PBXs use digital technology -- digital signals are converted to analog for outside calls on the local loop using plain old telephone service ( POTS ). Nonetheless, PBXs can include network switching systems that accommodate analog phones into the enterprise's digital PBX system.

How does PBX work?

The equipment used in a PBX varies depending on the complexity of the system -- for example, whether it is traditional phone service attached to copper landlines or voice over IP (VoIP) hosted at an enterprise.

A typical phone system uses copper-based lines which are then connected to a PBX box, enabling calls to be distributed to different phones in an office. The PBX boxes can also access the outside telephones and their line configurations.

IP PBX, or Internet Protocol PBX systems, eliminate the need for landlines by managing all your phone's signals digitally. You just need a cable to connect an IP PBX system with Ethernet ports. Deploying IP PBX systems is expensive, but an alternative might be to utilize a service that offers the PBX hosted by them and pays for it on your behalf. Virtual PBX services typically offer hosted or cloud-based options that serve a business' needs.

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Features of PBX

The equipment needed for a PBX system depends on the use of the system. For example, phone types will vary depending if office phones are being used or customer service is provided by call centre agents.

Telephone trunk lines are terminated at the PBX.
PBX systems typically have a software component that provides switching capabilities for calls in and out of the system.
PBX is a structured network of lines.
Unified Communications (UC) router - wireless and wired
The phone handset comes with a Universal Serial Bus (USB), VoIP and Session Initiation Protocol.
Voice over IP gateway
IP PBX
Router for the home network
A cable, a cabinet and an uninterruptible power supply.
The telephony application server provides connections between the inbound and outbound call traffic.

A PBX (Private Branch Exchange) is a call center with features to handle the incoming and outgoing calls. These varied technologies make call center operations more efficient and effective in a variety of ways, including integrating with customer relationship management (CRM) systems to capture logistics or bring up customer information for agents when contact occurs. Other tools include predictive dialer systems which can help find the appropriate agent before the call is answered.

Difference between PBX and PABX

A PABX, or private automatic branch exchange, is a type of PBX which operates on autopilot. The term was created for modern systems that have automated functions. PMBX stands for "private manual branch exchange," and these referred to older manual systems which relied on human input. However, all modern PBX systems are automated today. PABX and PBX refer to the same thing now, since there is no longer a need to specify which type of system it is.

What is the difference between PBX and VoIP?

PBX is a traditional phone service that has lines for talking, while VoIP has the ability to talk through the internet. Modern telecoms features, such as IP PBX systems, provide smoother operations with unlimited growth. More functions that are complicated to create on standard PBX lines -such as ring groups or voicemail-- can be created easily through an IP PBX system.

The differences between on premise PBX and cloud PBX can be summarized as follows:

On-premises PBX

In the past, on-site hardware was expensive and paid upfront.
Complex implementations cost significantly more
To cancel a contract early, you may have to pay penalties.
There may be additional charges for certain services and upgrades.
Premium technical support can come with a hefty price.
The need for expert IT technicians arises in periods of maintenance
Changing your service can be a confusing and lengthy process.

Call Cowboy Cloud PBX

On-site hardware is not required.
Your organization will be able to implement this new solution very quickly.
We don't bind you to a contract
Upgrades and new features are free
We are available 24 hours a day, 365 days of the year so we are always available for our customers.
This product can be managed by the user with any internet-enabled device, including mobile or tablet.

Unlimited Talk, Text and Extensions

$59